Shipping Information

Delivery Times

All orders are shipped within 1–2 business days of being placed. Delivery times depend on your location:

Shipping Methods

We use premium shipping carriers to ensure your watch arrives safely and quickly:

• Express with Track & Trace — Available for all countries worldwide. Includes full tracking from dispatch to delivery.
• EU Direct — For most EU countries, we ship directly without routing through the UK. Faster delivery and lower risk of delays.

The best shipping method is automatically selected based on your country at checkout for the safest and fastest delivery.

Package & Customs

Your privacy is important to us. Here's how we handle packaging and customs:

• Discreet packaging — No branding or product descriptions on the outside of the package.
• Low declared value — All packages are labeled with a value between $18–$30 or marked as "Gift" to minimize the chance of import taxes.
• Quality protection — Every watch is carefully packed in protective materials to prevent damage during transit.

Order Tracking

Once your order is shipped, you'll receive an email with your tracking number. You can track your package at any time:

• Use our Track Your Order page
• Track directly on the carrier's website
• Contact us at support@drwatch.to for updates